Kundeanmeldelser for VEVOR Utekjøkkenskuffer 76 cm B x 25 cm H x 51 cm D, Horisontale doble grillskuffer i rustfritt stål med håndtak, grilløyskuffer for utekjøkken eller terrassegrillstasjon

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I made a very large purchase of many drawers, cabinets, ice makers, etc for a complete outdoor kitchen. I bought directly from Vevor and did not go through the local big box store. As this was one large purchase, I am only able to create one review. I am happy with all but the 2 drawer horizontal drawer set. Upon arrival and unboxing, I discovered that one of the drawer rails was no longer welded to the cabinet. Broken in transit. It happens - I get it Now, here is where the 1 star reviews come into play There is NO phone number to speak to anyone at Vevor for Customer Service. You have two options - and only two options. The first is to use the online chat and the other is to submit an email. I did both. In both instances, I got the standard marketing line "you are a valued customer. Please be assured that we are escalating this ticket and someone will get back to you wtihin 24 hours". I submitted my ticket / sent my email on Fri 20 Mar 2026. Every day I would contact the chat session and send an email response to my open ticket. Every day I would get a response from Marquez that she had forwarded my concerns onto the appropriate team and that someone should contact me in 24 hours. Oh, and my case had been escalated to the highest levels. On 26 Mar, I opened a case with the Better Business Bureau. They already have Vevor on their radar for the exact same reason - no customer support. On 27 Mar Vevor contacted me and said that they needed me to take pictures and upload them. I had already done this as part of the initial submission - but I did it again. On 29 Mar, I started receiving email notices that my case was going to be automatically closed due to inactivity. I had to submit new emails and chats to keep the ticket open. On 3 April - the Better Business Bureau contacted me. Vevor had completely ignored them and had not responded. I received more notices from Vevor on 4 April and again on 9 April that my ticket was going to be closed due to inactivity. I had to force it to stay open. Finally, on 15 April, I get an email from Vevor Tech Support. Their "technicians" have verified that my problem is not serious. Can I have it repaired locally? And, oh, by the way, because you are such a valued customer, we will offer you $26. Not a serious problem? The welds that hold the drawer slide rail are completely broken. The drawer is unusable. How is that not a serious problem? I wrote them back and refused this solution and told them that I wanted a replacement unit shipped out. The next day (16 Apr) I get another email from the "Technical staff" that confirms that the problem requires an "on site repair" but unfortunately, they dont have any technicians to perform such a repair. Can I take it to a local repair facility? In the end, they refused to provide me a replacement unit and I have a 2 drawer unit with only one drawer that it operational. If you get a broken product