Kundeanmeldelser for VEVOR kjølemiddelgjenvinningsmaskin, 1 hk dobbeltsylindret bærbar AC-gjenvinningsmaskin med 3000 o/min børsteløs motor, freon-kjølemiddelresirkuleringsverktøy for bilindustrien, klimaanlegg, husholdnings-VVS

It was working great for six months then the motor stalled, no instructions on how to service it!

The product itself appears to be in excellent condition and arrived complete. However, the buying experience was one of the most frustrating online purchases I’ve had. My original shipment was not the refrigerant recovery machine I ordered. Instead, I received someone else’s Toyota RAV4 side mirror due to a warehouse shipping error. From there, I had to do most of the work myself. I contacted customer service multiple times, searched for a solution on my own, filed a product protection claim myself because no one directed me to it, returned the incorrect item through FedEx, and spent days following up before a replacement was finally sent. The replacement eventually arrived, and I appreciate that the mistake was corrected. However, customer service relies heavily on repetitive email responses, and the lack of a direct phone number made resolving a simple warehouse mistake much more difficult than it needed to be. The product deserves a good rating. The customer service experience does not. I hope VEVOR improves its shipping quality control and offers customers a way to speak with a real person when problems like this occur. Receiving the correct product should not require detective work.