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VEVOR oppbevaringshylle, justerbar med 5 nivåer, kapasitet 900 kg, kraftige garasjehyller i metall, trådstativ, svart, 152 cm L x 61 cm B x 213 cm H for kjøkken, spiskammers, kjeller, bad, vaskerom

Kundeanmeldelser for VEVOR oppbevaringshylle, justerbar med 5 nivåer, kapasitet 900 kg, kraftige garasjehyller i metall, trådstativ, svart, 152 cm L x 61 cm B x 213 cm H for kjøkken, spiskammers, kjeller, bad, vaskerom

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vi*** vi***
Side walk delivery
Side walk delivery  1
Item was left on sidewalk
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Kundeservice svar: Dear Valued Customer, We sincerely apologize for the inconvenience this issue has caused. We have created a support ticket to investigate and follow up on your case. Our Customer Support team will contact you via email and keep you updated throughout the process until the issue is fully resolved. Please keep an eye on your inbox and respond to our emails if any additional information is requested. Thank you for your patience and understanding.
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jpt111 jpt111
Not as described
Disapointing. Don't expect sturdy garage style shelving. The four support stanchions are two piece. - They don't describe that in the product listing. This is not even a medium duty shelving unit. The shelves are ok for light articles. Perfect for gardening tools and empty buckets. There are other options at or slightly more than this piece and I would endorse them over this unit.
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CedN CedN
Photo et contenu faut !
J'ai acheté deux étagères pour compléter un achat antérieur, ce n'est pas du tout les bonnes étagères ! il y a des grilles à la place de panneaux métalliques plein et les montant sont nettement moins robustes ! les photos sont fausses !
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Kundeservice svar: Nous avons bien reçu votre demande et assurons le suivi de ce problème. Nous sollicitons actuellement des informations détaillées par e-mail pour le résoudre et attendons votre réponse. Soyez assuré que nous suivrons le dossier jusqu'à sa résolution complète ; veuillez surveiller les réponses à votre demande ainsi que les notifications par e-mail.
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Ferreira Ferreira
ÉTAGÈRES PAS CONFORME A DESCRIPTIONS ET SERVICE CLIENT NULLE
J’ai acheté des étagères pour environ 1 400 € car elles étaient annoncées comme pouvant supporter une charge importante. Après le montage, je les ai trouvées peu stables et la qualité ne correspondait pas à mes attentes. Depuis plus de deux semaines, j’échange avec le service client. J’ai reçu plusieurs réponses contradictoires : destruction du produit, retour à mes frais avec remboursement ultérieur, puis nouvelles demandes. À ce jour, aucune solution simple n’a été mise en place pour récupérer des étagères de 200 kg. Je trouve le service après-vente très décevant. Pour un produit aussi lourd et encombrant, je m’attendais à ce que le vendeur organise directement la collecte ou propose une solution de retour réellement adaptée. Très mauvaise expérience avec le service client. Je ne recommande pas.
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Kundeservice svar: Nous avons bien reçu votre demande concernant ce problème et restons en contact permanent avec vous à ce sujet. Nous vous avons proposé une solution par e-mail et attendons votre retour. Soyez assuré(e) que nous continuerons à assurer un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et les alertes par e-mail.
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KB KB
Missing two pieces and customer service is awful
Missing two pieces and customer service is awful 1 Missing two pieces and customer service is awful 1
I’ve bought several and the shelves once assembled are great. I had a box miss one of the vertical support connectors and one of the vertical uprights was the wrong size. Trying to resolve this simple issue through customer service is the hardest most frustrating thing. We can catch rockets that launch satellites into space on floating docks and robotic arms but can’t ship replacement parts within 2 weeks. And as of this review I’m still waiting. There is a reason why these are so cheap. Buy from a local store that can take the return and exchange. This is a nightmare
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Rocco Rocco
customer
Abysmal customer service. Your staff left out one leg of my 5 storage racks. I have sent numerous emails, pictures with no resolution. I will never buy a Vevor product again. Rocco
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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SKilpatrick SKilpatrick
Business Owner
When I received the item, I opened the box and started putting the shelves together. During this I noticed I had not received one of the upright post. Filled a ticket and was informed they could not get one out from China warehouse cause it was their holiday and wouldn't be open for another three weeks. I went ahead and ordered another set and was no issues. Good quality and decent shipping time. But the upright post from the original order never arrived. I received a message that they could refund $25 and I could try and locate one locally. I'm a business owner and do not have time to be trying to find a simple piece that should have been able to be handled getting me one easily.
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Mark Lungwitz Mark Lungwitz
Overpriced
There's absolutely no way that I would ever put $2,400 lb as they say it's rated for built flimsy and overpriced
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Kundeservice svar: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Pennman Pennman
Store owner
This is the third shelf in arrow that has arrived damaged. I was majorly damaged and still shipped out with old tape and a patch on the box.
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Corey Noseworthy Corey Noseworthy
Frustrating Experience
I purchased this shelving unit and after waiting a couple weeks to arrive I discovered it was missing a vertical support piece. I reached out to Vevor and was informed they had to do an internal investigation which could take several days. After a few days they said they would finally ship a replacement piece and after fighting they offered a $20 discount for the delay. After a few days I was finally informed that they could not provide me with the piece required and offered me a few more dollars as compensation and I was told to source the part myself. After fighting with them for the next two weeks I was finally able to receive a full refund on the item. Most times I would receive only one message a day and when I asked to be able to speak with someone my request was ignored. I now have half the size of shelf I required for my garage as I have yet to be able to find a piece suitable to complete the unit. Do better Vevor!!
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Kundeservice svar: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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