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VEVOR oppgradert gummiterskelrampe, 1,5" stige rullestolrampe døråpning, naturlig fortauskantsrampe 33069 lbs lastekapasitet, sklifri teksturert overflate av gummikantrampe for rullestol og scooter

Kundeanmeldelser for VEVOR oppgradert gummiterskelrampe, 1,5" stige rullestolrampe døråpning, naturlig fortauskantsrampe 33069 lbs lastekapasitet, sklifri teksturert overflate av gummikantrampe for rullestol og scooter

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leo.malagueno leo.malagueno
ADDRESS CHANGE, PLEASE AMEND
ORDER ADDRESS FOR SHIPPING IS 15A WOODROSE ST. KINGSTON, QLD 4114, NOT 15 WOODROSE ST.
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Kundeservice svar: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Gerry Conway Gerry Conway
Debacle 2
I never received this ramp. Customer service was abysmal.
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Kundeservice svar: Dear Valued Customer, we’re sorry for any inconvenience or concerns you may have experienced, and we appreciate you taking the time to share your feedback with us. We have created a ticket to follow up on your feedback, and our team will contact you via email, if needed, to provide the necessary assistance or clarification. Please check your inbox for any updates or further communication from our team. Thank you for your patience and understanding.
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Gerry Conway Gerry Conway
Debacle!
Purchased 29 August, but on 14 September Vevor advised the product was lost, refused to dispatch a replacement, and issued a refund requesting the product not be accepted if it subsequently arrived. On 15 September I placed a new order for the replacement product. On 16 September the original order unexpectedly arrived and, as Vevor requested, it has remained at the front door unopened. On 26 September Vevor advised the second order may be lost and that we could either wait longer or request a refund. I haven’t responded to that advice, so by default I am continuing to wait. Today (29 September) Vevor emailed a reminder regarding a response to their 26 September advice and separately requested a review for the first order which the website now acknowledges has been delivered. So: 1. Did Vevor intercept the second delivery once they realised the first one had occurred, but not advise me of this? 2. Do I now accept the first delivery and, if so, what do I do if the second one arrives? 3. How is it that 2 different couriers can both “lose” this product? It is not small or light. 4. Why has the communication from Couriers Please, PF Logistics, and Vevor been so spectacularly inadequate?
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Kundeservice svar: Dear Valued Customer,Thank you for your feedback. We understand your concerns and sincerely want to resolve this matter as quickly as possible.We kindly ask for your cooperation in providing the requested details via email, as they are necessary for us to investigate and assist you properly. Please rest assured that we only request the information needed to resolve your case and appreciate your support and understanding.We will continue to follow up until the issue is fully resolved. Please monitor your ticket replies and email notifications.Thank you for your patience and cooperation.
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Malek B Malek B
Fedex is terrible shipping partner
Product is good Fedex is terrible shipping partner! I recommend finding another shipping company
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Kundeservice svar: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Chris L Poetoehena Chris L Poetoehena
Customer
Never received the product and Never received the refund. VERY DISAPPOINTED WITH VEVOR PRODUCTS AND SERVICE.
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Kundeservice svar: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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