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VEVOR Betonggulvsliper 7" Walk-Behind Polermaskin 2.0HK justerbar maskin

Kundeanmeldelser for VEVOR Betonggulvsliper 7" Walk-Behind Polermaskin 2.0HK justerbar maskin

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Danny Danny
Don't bother
Don't bother 1 Don't bother 1 Don't bother 1 Don't bother 1 Don't bother 1 Don't bother 1
Purchased this grinder to do my own garage. Delivery failed; FedEx would not deliver it because the shipping container was destroyed. Had to pick up at the local Fedex warehouse. There were parts missing from the shipment (2 of the abrasive pads) that are supposed to come with it. Contacted Vevor and got a canned response. Still no resolution. I did try to grind concrete with it and it's not very stable due to it's light weight. Between the broken machine, poor (none) customer support and poor quality of cut, I wouldn't bother purchasing this unit a all. You can rent a commercial grinder with HEPA dust collector for less money and get a proper grind. I'm trying to send the unit back to them, however, they have stonewalled me and they just won't take the unit back. Highly recommend NOT buying this product unless you like to be hassled.
16 personer syntes dette var nyttig
Kundeservice svar: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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Oleg Oleg
Grinder stop working after 5 minutes of use
Complete garbage, stop working after 5 minutes of use, Vevor don't provide prepaid return label. The worst costomers service.
3 personer syntes dette var nyttig
Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Nicholas S Nicholas S
Smashed terrible customer service do not buy from here
Smashed terrible customer service do not buy from here  1 Smashed terrible customer service do not buy from here  1 Smashed terrible customer service do not buy from here  1
Came in smashed, fan cover smashed into fan blades that cool electric motor. Opened up and the fan doesn’t freely now. Asks for a refund and new order or a substantial discount and I would have it fixed. Had to use on a job the next day. That didn’t happen. Terrible customer service, said to wait 48 hours. Only communicated via email, it took over 72 hours for them to say they determined from the picture that a new fan cover would fix. Ignored the fan being broken. Absolutely a joke.
4 personer syntes dette var nyttig
Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Juan David Juan David
Amoladora
Malísimo servicio nunca llegó la máquina
1 personer syntes dette var nyttig
Kundeservice svar: Hemos notado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya atendido con prontitud. Si tiene alguna otra consulta, no dude en contactarnos nuevamente. Asimismo, le pedimos disculpas por la experiencia logística insatisfactoria que tuvo. Hemos tomado nota de este problema y lo comunicaremos a nuestro socio logístico para optimizar el proceso de entrega. Gracias por sus comentarios, que nos ayudan a mejorar nuestros servicios.
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amanda amanda
equipo llego dañado
equipo llego dañado 1 equipo llego dañado 1 equipo llego dañado 1
deben revisar su empaque, los equipos llegan rotos o dañados
3 personer syntes dette var nyttig
Kundeservice svar: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Darren phillips Darren phillips
Floor grinder
When floor grinder got delivered the box of smashed and the cord was ripped in half got a hold of them and they never called back
1 personer syntes dette var nyttig
Kundeservice svar: Dear Valued Customer,we sincerely apologize that your order arrived not as expected. We understand how disappointing this must be and appreciate you bringing it to our attention. We have reported this issue to our logistics partner so they can investigate and improve their handling process. In the meantime, we’ve created a support ticket for your case. Our customer service team will reach out to you via email shortly and keep you informed until the issue is fully resolved. Please keep an eye on your inbox for further updates.
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Mike Mike
customer
It did not work well. The breaker is flicking off after 5 seconds. Vevor said, will come back tou you with answer....Nothing apen. No answer. Very disapointed. Dont buy this!
3 personer syntes dette var nyttig
Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Unhappy Unhappy
Maintenance manager
Received floor grinder approximately 2 weeks ago and have not been able to use it. It will run for maybe 2-3 minutes and then trips the circuit breaker. I have tried several different circuits and it trips them all. I have been in communication with Vevor support and requested a replacement and they are having supply issues, so they are supposed to refund me for the purchase. This was very disappointing the price was good and other reviews were good but my personal experience with this machine and customer service was not. The only way to reach the company for help is through email and it has taken 1 1//2 weeks to get to this point because they kept suggesting the obvious things for a fix. Very unhappy with purchase.
2 personer syntes dette var nyttig
Kundeservice svar: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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dang dang
blows breakers
plugged it into 20a socket and runs 1 minute and blows the breaker
2 personer syntes dette var nyttig
Kundeservice svar: Dear valued customer, We appreciate your feedback. Sincere apologies for any inconvenience you’ve experienced. For fast assistance, visit our "Contact Us" section online—our after-sales team will help promptly. Thank you for your understanding.
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Eric strunk Eric strunk
Junk
Came broken won’t power in at all tried connecting it to multiple out lets nothing. I would another on shipped to me they can have this one
2 personer syntes dette var nyttig
Kundeservice svar: Dear valued customer, we appreciate your patience and cooperation as we work through your concerns. Our team is actively striving to find a solution that will satisfy you. Keep an eye on your ticket and email for regular updates on how things are progressing. For more help or questions, feel free to contact us anytime.
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