Kundeanmeldelser for VEVOR elektrisk heisekranvinsj 440 lbs 328 fot trådløs og 14 fot kablet fjernkontroll

Received this hoist the first week in August. It did not work, would not travel in either direction more than an inch or so. Now after 28 emails back and forth with Vevor, the problem still has not been resolved. At first, they asked me to take and send in videos of the issue, I did, 3 times. They would email me back and say they could not open the video, but I could. The third time, I sent the video in 3 different formats. Every time I would respond to an email, withing the next day I would receive another email stating that if I did not respond, my ticket would be closed and marked as resolved. They then emailed me and asked me to open the equipment and check for damaged or loose wiring. I did as they asked and let them know everything looked good, but it had not changed a thing. The next time I heard from Vevor they offered me $51 refund for a hoist that they sell for $193.90, for my inconvenience. I explained that I still needed a working hoist so they responded back with an offer of $84 refund. I am now in the first week of September and guess what, I still have nothing. No replacement hoist, no full or partial refund, nothing. Vevor is obviously not the company I thought they were and, no surprise, they do not list a phone number you can call with any issues.

⭐ 1/5 – EXTREMELY DISAPPOINTED – POTENTIALLY UNSAFE ELECTRIC HOIST I am extremely disappointed with both the VEVOR electric hoist and the way VEVOR has handled my complaint. The hoist failed after approximately **3 minutes of use**. It was practically brand new and had only performed **three test lifts with a load of around 10 kg**. After this extremely short period of use, the hoist became **very hot and there was a burning smell**. It then stopped working properly. Now it is **impossible to switch the hoist on**. Every single time I try to start it, it immediately **trips the electrical circuit breaker**. For safety reasons, I will NOT attempt to use it again. In my opinion, an electrical lifting device that overheats, smells burnt and repeatedly trips the circuit breaker could potentially be dangerous. What disappoints me even more is VEVOR's handling of the complaint. I opened **Ticket #3738487** and clearly explained the problem. I asked VEVOR to tell me whether they would **repair the defective hoist, replace it with a new one, or refund my money**. Instead of providing a concrete solution, I keep receiving automated messages informing me that my ticket will soon be marked as **“Solved.”** How can the case be considered solved when: * the hoist is still completely unusable, * it has not been repaired, * it has not been replaced, * and I have not received a refund? This is, in my experience, an extremely poor way to handle a warranty complaint involving a potentially serious electrical fault. A lifting device is equipment where **reliability and safety are extremely important**. A product that fails after only a few minutes of very light use and repeatedly trips the electrical protection is not something I am willing to continue testing. Based on my experience so far, I consider VEVOR's handling of this complaint completely unacceptable. **I currently cannot recommend buying VEVOR equipment to anyone.** If VEVOR eventually resolves this properly by repairing or replacing the defective hoist or providing a refund, I will update this review accordingly.

Did not work right out of the box, motor was seized. Fix solution from Vevor, throw it in the garbage. Getting full refund

Installed it plugged it in and does not work.... Just hums Very difficult working with a return from Vevor. Probably will not buy from them anymore....

Bonjour j ai acheter un treuil électrique vivor Il a marcher une heure et après plus rien

Arrive with damaged fan cover on the electric motor. Had to remove to be able to use. Does not engage all the time and sounds like the gears inside are grinding. If unit was working properly, I assume the rating would be much better

Absolutely horrible service I ordered it. It came. It was missing the cord. I’ve been emailing back-and-forth for over two weeks. The reply I got yesterday was it was a remote control unit with no cord. It wasn’t supposed to have a cord. I purchased one two weeks earlier that had a cord I sent them pictures of the ad that shows the cord in specifically states there is a cord and a wireless remote, absolute worst service of any company I’ve ever used.