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VEVOR elektrisk vinsj, lastekapasitet 5600 kg, 12 V DC lastebilvinsj med Φ9,5 mm x 24 m syntetisk tau, kabelføring i aluminium, trådløs og kablet fjernkontroll, IP55 vanntett, egnet for tauing av terrengkjøretøy, jeeper, tilhengere og båter

Kundeanmeldelser for VEVOR elektrisk vinsj, lastekapasitet 5600 kg, 12 V DC lastebilvinsj med Φ9,5 mm x 24 m syntetisk tau, kabelføring i aluminium, trådløs og kablet fjernkontroll, IP55 vanntett, egnet for tauing av terrengkjøretøy, jeeper, tilhengere og båter

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Pat Pat
Heads up
Don’t lose the remote they cannot replace it, I’ve lost mine inquired about a replacement. The only reply I got was a $40 Rebate offer.
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Kundeservice svar: Hello, thank you for sharing your experience. We will immediately verify the issue you reported, and once we have any updates, we will contact you via ticket or email until the issue is resolved. We sincerely apologize for the inconvenience this has caused you.
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Baumgart Baumgart
Treuil fantôme.
Bonjour. Je n'ai jamais eu le treuil ! En cause , le service UPS.
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Kundeservice svar: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Nous vous présentons également nos sincères excuses pour les désagréments rencontrés lors de votre livraison. Nous avons pris note de ce problème et le transmettrons à notre partenaire logistique afin d'optimiser le processus. Merci pour vos commentaires, qui nous aident à améliorer nos services.
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Ribeiro Ribeiro
Thomas
Produit de mauvaise qualité aucune utilité utilisé 2/3mois commence à brûler après 2min d'utilisation À fuir
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Kundeservice svar: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Antonio Antonio
Cabrestante electrico
Se deberia de indicar con las caracteristicas del producto que Solo Funcionara las 3 promeras veces luego le puedes tirar
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Kundeservice svar: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Chris Galant Chris Galant
Faulty product
Doesn't work customer service wont respond pretty dissipointed out almost 400 bucks no overs to exchange or refund
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Steven Steven
Owner
Gears locked up in it while winching myself out and quit pulling very disappointed didn't last 5 months used maybe 6 times
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Bernardo Rodriguez Bernardo Rodriguez
No good product
I just used for 3 times and now only run for 1 side.
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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King King
Mr.
I bought this winch to replace an aging 12,000lb winch from Harbor Freight that had served me well for years. Sadly, the 13,500lb winch from Vevor is no where near is capable as my old winch. It seems to be equivalent to the 3500lb winch on my ATV. I am in the process of trying to secure a refund and return the defective product.
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Kundeservice svar: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Lucas Lucas
Didnt work the 2nd time used
Worked fantastic the 1st time. The trailer sat several months at indoor storage and the winch will power out but not pull in now. Not impressed to have to take time out of my day to disassemble and send a video of it not working to get potential support. Should have bought name brand and I could have relied on it instead of being screwed on the job 443 miles from the shop.
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Kundeservice svar: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Terrel Ellington Terrel Ellington
Stuck with Garbage!
***** BUYER BE WARE!!**** GARBAGE wouldn’t pull an atv out of a mud puddle! Burned up first use pulling a 1500 pick up on a car trailer! VEVOR won’t do anything!
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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