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VEVOR elektrisk heisekranvinsj 440 lbs 328 fot trådløs og 14 fot kablet fjernkontroll

Kundeanmeldelser for VEVOR elektrisk heisekranvinsj 440 lbs 328 fot trådløs og 14 fot kablet fjernkontroll

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Tomas Tomas
EXTREMELY DISAPPOINTED – POTENTIALLY UNSAFE ELECT
EXTREMELY DISAPPOINTED – POTENTIALLY UNSAFE ELECT 1
⭐ 1/5 – EXTREMELY DISAPPOINTED – POTENTIALLY UNSAFE ELECTRIC HOIST I am extremely disappointed with both the VEVOR electric hoist and the way VEVOR has handled my complaint. The hoist failed after approximately **3 minutes of use**. It was practically brand new and had only performed **three test lifts with a load of around 10 kg**. After this extremely short period of use, the hoist became **very hot and there was a burning smell**. It then stopped working properly. Now it is **impossible to switch the hoist on**. Every single time I try to start it, it immediately **trips the electrical circuit breaker**. For safety reasons, I will NOT attempt to use it again. In my opinion, an electrical lifting device that overheats, smells burnt and repeatedly trips the circuit breaker could potentially be dangerous. What disappoints me even more is VEVOR's handling of the complaint. I opened **Ticket #3738487** and clearly explained the problem. I asked VEVOR to tell me whether they would **repair the defective hoist, replace it with a new one, or refund my money**. Instead of providing a concrete solution, I keep receiving automated messages informing me that my ticket will soon be marked as **“Solved.”** How can the case be considered solved when: * the hoist is still completely unusable, * it has not been repaired, * it has not been replaced, * and I have not received a refund? This is, in my experience, an extremely poor way to handle a warranty complaint involving a potentially serious electrical fault. A lifting device is equipment where **reliability and safety are extremely important**. A product that fails after only a few minutes of very light use and repeatedly trips the electrical protection is not something I am willing to continue testing. Based on my experience so far, I consider VEVOR's handling of this complaint completely unacceptable. **I currently cannot recommend buying VEVOR equipment to anyone.** If VEVOR eventually resolves this properly by repairing or replacing the defective hoist or providing a refund, I will update this review accordingly.
5 personer syntes dette var nyttig
Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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rory12.rh rory12.rh
Nothing
Did not work right out of the box, motor was seized. Fix solution from Vevor, throw it in the garbage. Getting full refund
0 personer syntes dette var nyttig
Kundeservice svar: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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STEVE STEVE
J
Installed it plugged it in and does not work.... Just hums Very difficult working with a return from Vevor. Probably will not buy from them anymore....
3 personer syntes dette var nyttig
Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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O.S. O.S.
Herr
Die Winde ist für den Preis OK. Ich habe sie bisher einmal genutzt.
0 personer syntes dette var nyttig
Kundeservice svar: Hallo! Wir freuen uns sehr, dass Sie Ihre Einkaufserfahrung mit uns geteilt haben. Das hilft uns sehr, uns zu verbessern. Vielen Dank für Ihr wertvolles Feedback!
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Oversatt fra Tysk
Se originalen
VEVOR Palan Électrique, Charge Double Câble 1000 VEVOR Palan Électrique, Charge Double Câble 1000
VEVOR Palan Électrique, Charge Double Câble 1000 kg
Bonjour, La télécommande ne fonctionne pas à 100 % = Mauvaise qualité de fabrication de cette télécommande
0 personer syntes dette var nyttig
Kundeservice svar: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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Charpy Charpy
Treuil 1 tonne
Manque de progressivité au démarrage et il aurait été bien de mettre un guide d’enroulement du câble. Sinon fonctionne très bien bonne qualité de fabrication
1 personer syntes dette var nyttig
Kundeservice svar: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Giuseppe Giuseppe
Titolare
Non funziona bene molto lento il cavo non idoneo si ingroviglia sostituito il cavo ed è migliorato
0 personer syntes dette var nyttig
Kundeservice svar: Ci scusiamo sinceramente per l'inconveniente causato dal nostro prodotto. Comprendiamo pienamente la frustrazione che potrebbe derivare da un malfunzionamento durante l'utilizzo. Ci impegneremo a risolvere la questione il più rapidamente possibile. Vi forniremo un aggiornamento in merito al problema via e-mail; vi preghiamo di controllare la vostra casella di posta per ulteriori comunicazioni.
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Gerry hargreaves Gerry hargreaves
Mechanic
Remote works good only problem was I was lifting 800 lbs on the single line and stopped half way up and it wouldn’t start back up . Had to lower it and start over .
1 personer syntes dette var nyttig
Kundeservice svar: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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D Bassi D Bassi
Review
Too slow
1 personer syntes dette var nyttig
Kundeservice svar: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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aaron aaron
Beverage Mfg.
This winch will NOT lift more than 900 lb. I made an attempt to return it but was told that I should be using it in "dual-line mode". Dual-line mode did work, but, according to this ad and the product specs., single-line mode should be able to do 1,100 lb. negative.
1 personer syntes dette var nyttig
Kundeservice svar: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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