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VEVOR elektrisk heisekranvinsj 440 lbs 328 fot trådløs og 14 fot kablet fjernkontroll

Kundeanmeldelser for VEVOR elektrisk heisekranvinsj 440 lbs 328 fot trådløs og 14 fot kablet fjernkontroll

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Groves William Groves William
Owner Construction Design Consulting
I ordered this winch to use for a lift for the loft in my shop I installed it. I don’t intend to lift anything more than 1000 pounds max. I used a double pulley system which makes the winch as advertised rated for 2000 pounds I installed pulleys rated for 4000 pounds after operating the winch only six times I noticed one of the strands on the wire cable had become detached. I retracted it and removed that one strand began operating the winch again checking the pulleys and operation after two operations I noticed more strands coming undone. I stopped operation and remove the cable contacted VR for support was told someone would contact me within 48 hours. I did not accept this as meaningful support as I was in the middle of operations and needed the use of that winch and hoist. I’m very disappointed in this company‘s response. It cost me a lot of time and effort. I purchased a new wire cable from a local supplier and reinstalled it without the help or support from VV. There’s nothing in there Manuel that addresses this issue of note the manual that accompanied with it that had to be downloaded and printed is lacking a lot of information in my opinion. Attached is a photo of the cable. I will post this comment on my social networking sites to hopefully prevent other customers from dealing with this company’s lack of support.
2 personer syntes dette var nyttig
Kundeservice svar: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Yagoub Yagoub
Treuil électrique VEVOR
Bonjour j ai acheter un treuil électrique vivor Il a marcher une heure et après plus rien
0 personer syntes dette var nyttig
Kundeservice svar: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client n'a pas été à la hauteur de vos attentes, et nous prenons vos commentaires très au sérieux. Merci beaucoup de nous avoir fait part de votre expérience : votre avis est essentiel pour nous aider à résoudre ce problème et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Mike Landriault Mike Landriault
Damaged Goods/Poor Functioning
Arrive with damaged fan cover on the electric motor. Had to remove to be able to use. Does not engage all the time and sounds like the gears inside are grinding. If unit was working properly, I assume the rating would be much better
4 personer syntes dette var nyttig
Kundeservice svar: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Bill Murphy Bill Murphy
Owner
Absolutely horrible service I ordered it. It came. It was missing the cord. I’ve been emailing back-and-forth for over two weeks. The reply I got yesterday was it was a remote control unit with no cord. It wasn’t supposed to have a cord. I purchased one two weeks earlier that had a cord I sent them pictures of the ad that shows the cord in specifically states there is a cord and a wireless remote, absolute worst service of any company I’ve ever used.
2 personer syntes dette var nyttig
Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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